General Guarantee

For domestic use intended for end consumers, all RESOL brand products (Barcelona Dd, VILAGRASA, Resol Contract, Resol Garden, Resol Basic, Resol Injected Rattan and Catering) carry a 2-year legal guarantee from the time of delivery to the end consumer, under normal use and maintenance conditions, against any production defect that may affect their functioning. The purchaser must always prove ownership of the purchased product by means of an invoice and/or sales slip. From 6 months after delivery, and up to a period of 2 years, it is up to the final recipient/purchaser to prove that the defect/non-conformity already existed prior to delivery of the product. And for catering tables, all RESOL brand products are guaranteed for a period of twelve years from the time of delivery of the product, under normal use and maintenance conditions, against any manufacturing defect that may affect their functioning. This guarantee will not cover defects or imperfections caused by the passage of time, or normal wear caused by the use itself. By way of example only, this guarantee will not cover discolouration and/or nuances of colours, changes in the textures of the materials, scratches and chafing as a result of the correct use and purpose of said products, etc.

 

For non-domestic use (sales conducted to individuals or legal entities for their business or professional activity), for example, the hospitality sector, collectives, prescription, etc., we will distinguish products according to the collection to which they belong, differentiating the legal guarantee from the commercial (additional) guarantee provided by Resol.

 

The legal guarantee covers perceived defects or flaws within 4 days of the date of delivery of the product (perceived damage must be annotated in the delivery note at the time of delivery).

 

In the case of internal or hidden defects, the professional consumer has 30 days according to the Commercial Code, or 6 months according to the Civil Code, as of the date of the product’s delivery.

 

Resol Installations Catalogue commercial guarantee (non-domestic use)

For Barcelona Dd and VILAGRASA products, Resol provides a commercial guarantee of two years from the time of initial delivery to our client.

• For RESOL CONTRACT products, Resol provides a commercial guarantee of one year from the time of initial delivery to our client (see 2013* specific guarantee for blown tables).

For the Marina and Sky sunloungers, Resol provides a commercial guarantee of the chassis of up to three years from the time of initial delivery to our client, provided that Resol’s use and maintenance recommendations have been followed. As regards the commercial guarantee of the fabric of the cloth of the Marina and Sky sunloungers, this will run for two years from the time of the initial delivery to our client, provided that Resol’s use and maintenance recommendations have been followed. This guarantee will cover the fabrics of these sunloungers against breakage, colour changes or discoloration caused by ultraviolet rays. If these fabrics tear, change colour or discolour during this period, Resol will supply the fabric. The labour cost for fixing the fabric to the chassis is not included.

Once the parts and/or fabric have been supplied, the commercial guarantee will not be extended. Therefore, the maximum period of validity of said commercial guarantee for the Marina and Sky sunloungers will always be that initially provided - 3 years for the chassis and 2 years for fabrics.

• For RESOL BASIC products, Resol provides a commercial guarantee of two years from the time of initial delivery to our client.

• For INJECTED RATTAN products, Resol provides a commercial guarantee of two years from the time of initial delivery to our client.

 

These guarantees are provided under normal use and maintenance conditions, against any manufacturing defect that may affect their functioning. This guarantee will not cover defects or imperfections as a result of the passage of time, or wear caused by the use itself. By way of example only, this guarantee will not cover discolouration and/or nuances of colours, changes in the textures of the materials, cracks, scratches or small chips in the paintwork, and chafing as a result of the correct use and purpose of said products, etc.

 

In the case of non-conformity, in accordance with the above-mentioned, in order to file the claim you must immediately contact our representative, or otherwise, the Resol Customer Service. If, after checking the product, it is detected that there is a non-conformity in the manufacturing process of our product, only Resol may determine the option to repair, replace or lower the price of the product, considering the disproportionality and/or impossibility of applying any or all of these options.

 

DO NOT FORGET that you must keep the production batch label that is adhered to the piece of furniture to validate the guarantee, as well as the product’s invoice/sales slip. Please bear in mind that it is essential to attach explanatory photographs of the claimed defect, showing the complete product(s), and the various damages or non-conformities that you intend to allege in each of the products which, according to you, are non-conforming. They must be photographed from various angles so that we can analyse the problem, and a brief explanation must be included of the problem that has arisen and how it came about (preferably by email). For injected plastic products, please add photographs of the pieces’ date and time stamps.

 

* Catering tables special guarantee

As of 7 January 2013, the ROSSINI, VERDI, KRAUSS, BEETHOVEN, MOZART, YAGO, STRAUSS, SMART 122, MAHLER, CHOPIN, SMART 180, BANCO SMART, VIVALDI, WAGNER, BACH, HAMLET 74 and HAMLET 110 models have a special commercial guarantee of TWELVE YEARS (not valid for the previous  models already in stock), from the delivery of the product and always under the conditions of normal and correct use and maintenance, against any defect of manufacturing and/or of its materials and/or components, provided that it affects and prevents the functioning, use and purpose of the delivered product.

 

This guarantee will not cover manufacturing and/or material defects, or imperfections caused by the passage of time, nor normal wear and tear resulting from its use, nor defects caused by negligent and/or malicious use.

 

By way of example only, this guarantee will not cover discolouration and/or nuances of colours, changes in the textures of the materials, scratches and chafing as a result of the correct use and purpose of said products, etc. Neither will it cover damage resulting from continued exposure to severe and/or extreme weather conditions (humidity, temperatures, salinity, etc.), contact with a variety of chemical agents (acids, solvents, etc.), rusting, natural disasters, acts of vandalism, or other circumstances or contingencies outside the control of RESOL.

 

With regard to the aforementioned specific TWELVE YEAR commercial guarantee for catering tables, it will only apply to the direct purchaser, will not be transferable, and will always run from the date of the product’s purchase and initial delivery, by means of documentary justification of the product’s label and reference, and the corresponding delivery note.

 

If a flaw and/or defect is notified, provided that it is accepted by RESOL, the product will be repaired or replaced at its discretion, at no cost to the purchaser. RESOL will decide upon the needs to return the defective and/or damaged product. All the transport costs associated with the repair, replacement and/or return of the product will be assumed by the purchaser.

 

The aforementioned TWELVE-YEAR commercial guarantee only covers flaws or defects on catering tables supplied by RESOL, and is included in the same legal guarantee that corresponds to the product. In no case will said commercial guarantee cover damages claimed by the client and/or third parties.

 

If the product and/or its components under this commercial guarantee are discontinued and out of stock for the after-sales service, RESOL reserves the right to apply the aforementioned commercial guarantee of TWELVE YEARS and/or modify it and adapt it to the specific case.

 

 

ADDITIONAL POINTS 

Proof of maintenance and correct use is required, as well as ownership by the end consumer or by the professional consumer, through a sales slip (private), or purchase invoice, while the purchase invoice of the professional end consumer may also be required. Also necessary is photographic proof of each non-conforming product taken from different angles and a description of the non-conformance. For products injected in plastic, photographs of the date stamps must be sent. If the legal guarantee is exceeded, the product must be previously returned, with the buyer assuming all transport costs. Perceived flaws or defects on the products must be recorded in as much detail as possible in the delivery note of the merchandise, or within a maximum of 24 hours, and must match the subsequent approved supporting documents. The expression "accepted subject to examination" will not be admitted on the delivery note. The agreed INCOTERM will establish each party’s responsibility regarding transportation, documents, delivery, insurance, etc. Any liability for incidental damages is expressly declined. The guarantee provided by means of this document is limited to the value of the product.

 

CARE AND MAINTENANCE

Bear in mind the warnings and always follow the use and assembly instructions that come with the product. If you have any queries, please consult our website, www.resol.es, or contact our Customer Service Department.

 

To keep our products looking their best, clean the surface with water at moderate pressure to remove dirt. If any dirt remains, use a neutral detergent solution and a clean, damp cloth, and then dry thoroughly.

 

Do not expose the products to outdoor conditions constantly and for prolonged periods. These products are suitable for intense but not permanent outdoor use. To maximise the useful product’s life, store it somewhere protected from sunlight, humidity, salty environments, dirt and high temperatures when not in use.

 

Use of products such as synthetic fibres, woods, aluminium, stainless steels, etc., and/or their exposure to environments with a high atmospheric salinity rating is expressly discouraged by the manufacturer.

 

To maintain synthetic fibre and textilene, they must be cleaned at least twice a year to remove any dust and environmental residues left on the mesh or braid, since the dust and deposited pollution can be putrescible. Prolonged contact with coloured or greasy substances (such as sun creams or similar) should also be avoided, as they can be absorbed by the material and leave permanent stains. The best way to clean them is to use water with liquid, colourless and non-abrasive detergents. We recommend leaving the water-detergent mixture to stand for a few minutes and then, if necessary, scrubbing the surface using brushes with very flexible cedar bristles. Then rinse with plenty of water. If using water pressure systems for cleaning, be careful not to damage the surface. It is highly recommendable to clean and dry the synthetic fibre thoroughly before storing it for the winter, and to carry out the same process at the beginning of the season when you are going to use it regularly.

 

 

CONTACT

Spain: servicioalcliente@resol.es

International: Contact the corresponding sales assistant (professionals), or info@resol.es